EIS Return Policies
Returns MUST be made according to following procedure and meet all applicable criteria
If your returned product does not match all applicable criteria listed below, it will be
rejected by our Returns Warehouse and returned to you at your cost. Consequently, your
RMA will be nullified, any credit request will be denied, replacement orders will not be made,
and you will be charged for all shipping to and from our Returns Warehouse. This procedure
ensures that your return is properly handled and credited.
Please make sure to call us (toll free at 1-877-557-7300 or at 713 484-7300) BEFORE you send your product back in order to receive a Return Merchandise Authorization (RMA) number and free shipping label.
All returns MUST include the following:
- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
- Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
- Valid Return Merchandise Authorization # (RMA). Call us toll free at 1-877-557-7300 or at 713 484-7300 to obtain the RMA#.
- Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
- Please write the RMA number on the label used to return the item or the brown shipping box. The RMA number must not be written on the original manufacturer's packaging or box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
Orders eligible for return within 45 days of shipment
Unless otherwise stated below, you have 45 days from the date your product left the
warehouse (regardless of when you actually took delivery of the product) to get a
valid RMA from EIS and get your product to a shipper to return back to us. It does
not have to be back in our warehouse within 45 days, but it does have to be in the
possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired,
and issued for the product being returned. Only one RMA is issued per return. When it
expires, you may no longer return your product.
Manufacturer Warranty
If you are ineligible for an RMA, contact the manufacturer directly or check any
applicable warranty you might have.
Responsibility for Shipping Charges
Except as provided for verified defective products (See Special Returns Policy for
Defective Products below), you will be responsible for all shipping charges for returns
sent to our Returns Warehouse.
Applicability of Restocking Fees
All products are subject to a 15% restocking fee (except where prohibited by law) if returned
opened or in a non-factory sealed box, provided that there is no restocking fee for defective
products (see Special Returns Policy for Defective Products below).
Crediting Return Amount
Upon our acceptance of the merchandise in like new condition in strict conformance with
the basic criteria and basic returns policy, the purchase price will be credited to the
credit card used for the original purchase. For merchandise purchased with a gift card
as the sole payment method, we will refund the balance due to you back to a new gift
card unless the balance is less than $5 or prohibited by law.
Return Processing Time-Frame
Please allow up to fourteen days from shipment for your return to arrive at our Returns
Warehouse, delivery times vary based on shipper selected. Your return will be processed
within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
Special Return Policies
Many of the items we sell have Special Return Policies. See the appropriate policy below
to see if items you purchase are affected.
Defective Products
Defective products can only be returned in exchange for the exact same product, or at the
sole discretion of EIS Office Solutions, the purchase price will be credited to the credit
card used for the original purchase (or, if possible, through the original payment method
such as PayPal or Google Checkout).
Defective products may only be returned within 45 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
EIS Office Solutions in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Technology Products
Products found in our Technology section are not eligible for returns unless they are defective.
Defective products may only be returned within 45 days of the date your product left the warehouse
(regardless of when you actually took delivery of the product).
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
